Thank you for choosing www.comfywristguard.com! We are always committed to providing high-quality products and a satisfying shopping experience. If you are not completely satisfied with the product you purchased, we provide the following refund terms to protect your rights.
1. Refund application time
You can apply for a refund within 14 days after receiving the product. Refund applications after this period will not be accepted.
2. Refund conditions
In order to ensure a smooth refund, the product must be in new and unused condition and must include all original packaging, tags and gifts. If the product has been opened or used, it will not be returned or exchanged.
3. Application steps
To apply for a refund, please follow the steps below:
Send an email to our customer service email address willowmark@comfywristguard.com, please provide your order number and the reason for the refund in the email.
Our customer service team will contact you within 3 working days after receiving the application to confirm the refund steps.
4. Refund Processing
Once we receive your returned item and confirm its condition, we will process your refund within 7 working days, and the refund will be returned to the original payment method.
5. Shipping Instructions
Unless the return is due to the wrong item or defective item, the shipping cost is usually borne by the customer. We recommend that you choose a trackable shipping method to ensure the safe delivery of the package.
6. After-sales Support
If you have any questions about the refund process or need further assistance, please feel free to contact our customer service team, we will serve you wholeheartedly.
Thank you for your understanding and support, and look forward to providing you with better products and services!